Automate conversations, save time, and convert more leads with AI-powered tools built for modern businesses.
WhatsApp template & bulk messaging charges are billed separately by Meta.
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Ideal for small businesses
Billed $590/year
Most Popular · Best for growing D2C
Billed $1,190/year
For large-scale businesses
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Get 2 months free with yearly billing — switch anytime from your dashboard
Compare all plan features and limits side by side
| Feature | Free | Starter | Growth | Enterprise |
|---|---|---|---|---|
| Channel & Platform Access | ||||
| Channels | WhatsApp + 1 social (Facebook or Instagram) | WhatsApp + Instagram + Facebook | WhatsApp + Instagram + Facebook | Custom integrations |
| Instagram Follower Scope | Up to 5,000 | Up to 50,000 | Up to 2,00,000 | Unlimited |
| Team & User Management | ||||
| Team Members | 1 | 3 | 5 | Custom |
| Role & Permission Customization | No | No | BasicBasic custom rights model | AdvancedAdvanced governance and permission control |
| Inventory & Catalog | ||||
| Product SKU Limit | 30 | 150 | 1,000 | Custom |
| Categories | 10 | 25 | 50 | Custom |
| Catalog Website | Subdomain only | Custom domain | Custom domain | Custom domain |
| CRM & Contact Management | ||||
| Contacts | 500 | Unlimited | Unlimited | Custom |
| Tags | 2 | 10 | 50 | Custom |
| Segments | 2 | 10 | 50 | Custom |
| Custom Fields | 2 | 5 | 30 | Custom |
| Messaging & Communication Limits | ||||
| Conversation Tickets | 500 lifetime | Unlimited | Unlimited | Unlimited |
| Automated Messages / Month | 300 | 5,000 | 20,000 | Custom |
| AI Credits / Month | 200 | 1,500 | 5,000 | Custom |
| WhatsApp Template Sends / Month | 300 | 5,000 | 20,000 | Custom |
| Inbox & Workflow | ||||
| Unified Inbox | Yes | Yes | Yes | Yes |
| Inbox Settings | No | BasicAccess to standard inbox settings | AdvancedIncludes privacy controls and round-robin defaults | Custom |
| Inbox Automation | NoneNo saved inbox automation rules | BasicTag actions, team assignment, agent assignment, move to queue, set priority, visibility change, reply-access change, internal notes, close or reopen chat | AdvancedEverything in Basic, plus round-robin assignment, WhatsApp reply-library actions, and start-WhatsApp-chatbot-flow actions | Custom |
| WhatsApp Reply Library | Yes | Yes | Yes | Custom |
| Instagram/Facebook Automation | ||||
| Automation Tier | BasicDM automation and all-post comment automation | StandardEverything in Basic, plus per-post automation | AdvancedEverything in Standard, plus advanced automation | AdvancedEverything in Standard, plus advanced automation |
| Per-Post Automation | No | Yes | Yes | Yes |
| WhatsApp Templates | ||||
| WhatsApp Templates Tier | BasicUtility and marketing templates, with text and image template support | StandardEverything in Basic, plus authentication templates and richer media types (video, document, location) | AdvancedEverything in Standard, plus limited-time-offer templates, media carousel, product carousel, product catalogue, and advanced CTA or form-button options | AdvancedEverything in Standard, plus limited-time-offer templates, media carousel, product carousel, product catalogue, and advanced CTA or form-button options |
| Video, Document & Location Templates | No | Yes | Yes | Yes |
| Advanced Template Types | No | No | Yes | Yes |
| WhatsApp Broadcasts | ||||
| WhatsApp Broadcasts Tier | BasicCreate a broadcast, choose audience, send immediately, and use basic reporting | StandardEverything in Basic, plus scheduled broadcasts and retargeting | AdvancedEverything in Standard, plus retry handling | Custom |
| Scheduled Broadcasts | No | Yes | Yes | Yes |
| Broadcast Retargeting | No | Yes | Yes | Yes |
| Broadcast Retry | No | No | Yes | Yes |
| WhatsApp Chatbot | ||||
| Chatbot Tier | BasicSimple chatbot publishing only. One publishable group, no cross-group edges, message-trigger entry only. Supported blocks: text and image | StandardMulti-step chatbot builder supporting multiple groups upto 4 groups. Supported blocks: text, image, video, document, audio, location, contact, CTA URL, and Meta Flows | AdvancedEverything in Standard, Supported blocks: Standard Supporting blocks plus: payments, commerce/product catalog flows, API/live-data blocks, dynamic buttons/lists, advanced connectors, and advanced builder capabilities. | AdvancedEverything in Standard, Supported blocks: Standard Supporting blocks plus: payments, commerce/product catalog flows, API/live-data blocks, dynamic buttons/lists, advanced connectors, and advanced builder capabilities. |
| Advanced Chatbot Builder | No | No | Yes | Yes |
| Chatbot API Connectors | No | No | Yes | Yes |
| Commerce & Integrations | ||||
| Shopify Integration | No | No | Included | Included |
| IndiaMart Integration | No | No | Included | Included |
| WhatsApp Commerce | No | No | Included | Included |
| Commerce Manager | No | No | Add on | Add on |
| WhatsApp CRM | No | No | Add on | Add on |
| API Access (calls/minute) | No API access | 10 calls/min (limited) | 20 calls/min (basic) | Custom rate limits |
| Customer Webhooks | No | No | No | Yes |
| Support | ||||
| Support Channels | Email + Phone | Email + Phone | Priority Chat + Dedicated CSM | |
Add-ons are one-time top-ups — not recurring subscriptions. Buy when you need more, keep unused balance until you use it.
AI Credit Packs
More AI-powered replies
Each AI credit pack also includes an equal number of automated messages — so your AI and automation quotas scale together.
Automated Message Packs
More automation volume
Covers all automated sends — WhatsApp auto-replies, chatbot flows, and automation-triggered messages.
Template Send Packs
More WhatsApp broadcasts
Template sends have their own separate pool — they don't eat into your automated message quota.
Log in to your ShopLinx dashboard to purchase add-ons
WhatsApp API promotional & template message charges are billed directly by Meta as per their official pricing.
These charges are NOT included in any ShopLinx subscription plan.
Everything you need to know about ShopLinx
Yes, we offer a free forever plan. No credit card required.
WhatsApp template and bulk messaging charges are billed separately by Meta according to their pricing structure.
Yes, you can upgrade or downgrade your plan at any time. Changes will be reflected in your next billing cycle.
You will be notified when approaching your limit. You can upgrade to a higher plan or purchase additional conversation credits.
All plans include priority email support. Growth and Enterprise plans also include dedicated account managers and onboarding assistance.
Yes, ShopLinx is completely no-code. You can set up your store, automations, and integrations without any technical knowledge.
We accept all major credit cards, debit cards, and UPI payments. Enterprise customers can also request invoice-based billing.
Add-ons are one-time quota top-ups — not recurring subscriptions. If your business sends more messages or uses more AI replies than your plan's monthly limit, you can buy an add-on pack to extend your capacity without upgrading your entire plan.
No. Add-ons are available only on active paid plans — Starter, Growth, and Enterprise. They cannot be purchased on the Free Forever plan.
Your purchased add-on balance remains available as long as your paid subscription stays active. It does not reset monthly — it carries forward until fully consumed.
Every AI-generated reply deducts one AI credit and one automated message simultaneously, since it is both an AI action and an automated send. Non-AI automated messages only deduct from the automated message pool. WhatsApp template sends have their own separate pool and do not affect either.
No. Add-ons only increase your usage quota — they do not unlock features. Feature access is determined solely by your plan.
Still have questions? Reach out to our support team
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